Frequently Asked Questions

1. How do I buy Educational and Lab Equipment online from School Equipment India?

Orders can be placed directly via our website by navigating through categories like Biology Laboratory Equipment, Physics Laboratory Equipment, Chemistry Laboratory Equipment, and NCERT Kits. For institutional or bulk orders, our sales team helps with quotations and tailored procurement solutions.

2. What laboratory equipment do you produce and supply?

We are a reputable Laboratory Equipment Manufacturer in India with an extensive range that includes Microscopes, Laboratory Glassware, Laboratory Chemicals, Math Laboratory Kits, Clinical Laboratory Instruments, and Science Laboratory Equipment. We also supply specialized sets for training labs of Civil Engineering, Mechanical Engineering, and Power Generation.

3. Do you offer customized NCERT and Math Lab Kits for schools and colleges?

Yes. Our NCERT Kits and Math Lab Kits are NCERT guidelines-compliant and can be customized for schools, colleges, and government tenders.

4. Can I track my order after it has been placed?

Yes. You will be sent an order tracking number after confirmation. Track delivery status online or ask our support team for real-time updates.

5. What is your return and refund policy for lab equipment?

We allow returns within a defined timeframe if products arrive damaged, defective, or different from specifications. Refund or replacement is processed as per policy timelines.

6. Do you offer warranty on Scientific Lab Equipment and Medical Devices?

Yes. Most Scientific Lab Equipment, Medical Devices, and Clinical Laboratory Instruments carry a standard manufacturer warranty. Extended warranty is available on select products.

7. Can I ask for part replacement rather than returning a whole item?

In most instances, yes. If a microscope lens, laboratory glassware item, or surgical kit component is faulty, we can replace the part without returning the whole unit (as applicable).

8. What certifications do your lab and medical devices have?

Our equipment meets international standards such as ISO 9001 and CE, and certain items have FDA approval to meet global quality benchmarks.

9. Are you accredited as a Lab Equipment Manufacturer in India?

Yes. We are an ISO-certified educational and scientific laboratory equipment manufacturer supplying schools, colleges, universities, and research labs in India and overseas.

10. How extensive is your product range?

Our portfolio includes 10,000+ educational and scientific products—from Cold Chain Equipment, Nutrition Training Kits, Water & Sanitation Models, Renewable Energy Models, Communication Equipments, to complete laboratory setups.

11. Do you also provide Civil and Mechanical Engineering Training Equipment?

Yes. Along with school science lab equipment, we produce Civil and Mechanical Engineering training sets commonly used in engineering colleges and technical institutes in India.

12. How do you manage delivery and installation of heavy lab equipment?

For heavy or delicate equipment like Cold Chain Units, Power Generation Models, and Advanced Microscopes, we provide expert delivery and installation services to ensure safe setup.

13. Do you export your Science Lab Equipment outside India?

Yes. We export Biology, Physics, and Chemistry Lab Equipment to schools, colleges, research institutions, and distributors worldwide.

14. Is my institutional purchase information confidential?

Certainly. All school, college, and government procurement data is kept strictly confidential in line with Indian business laws and our privacy practices.

15. Do you handle big government or NGO tenders?

Yes. We specialize in bulk educational and medical supply contracts, including UNICEF kits, NGO projects, and central/state government tenders for education and health sectors.

16. Do you offer training or after-sales assistance for teachers and institutions?

Yes. We provide teacher training, demonstrations, and after-sales support for sophisticated equipment like Microscopes, Clinical Lab Equipment, and Engineering Training Kits to maximize value and safe use.

17. Do you offer complete school laboratory installations?

Yes. We deliver turnkey Physics, Chemistry, Biology, and Math laboratory solutions including furniture, lab glassware, instruments, chemicals, and installation assistance.

18. What are your payment terms for Indian institutions?

We accept bank transfer, UPI, cheque, and institutional purchase orders. For government tenders, we follow standard procurement norms and timelines.

19. Do you produce Surgical Kits for educational training?

Yes. We supply Surgical Kits and Clinical Laboratory sets to medical colleges, nursing institutions, and training centers across India.

20. Are your Microscopes appropriate for both school and research labs?

Yes. We produce student microscopes, high-end research microscopes, and digital microscopes to serve diverse academic and research requirements.

21. Do you offer Lab Chemicals in bulk quantities?

Yes. We supply quality Lab Chemicals in assorted pack sizes for schools, colleges, and training laboratories with appropriate safety packaging.

22. Do you customize Cold Chain Equipment for institutional applications?

Yes. We provide Cold Chain Equipment including refrigerators, vaccine carriers, and storage boxes designed for medical colleges, hospitals, and NGO projects.

23. Do you provide Communication and Renewable Energy Training Equipment?

Yes. We supply communication trainers, solar energy kits, wind power models, and renewable energy systems for technical institutes and engineering programs.

24. How fast can you ship orders in India?

Standard items ship in 7–10 working days. For bulk or customized NCERT Kits, Lab Equipment, or Engineering models, timelines vary and are shared during order confirmation.

25. Do you give bulk discounts for government projects and schools?

Yes. We offer special pricing for bulk orders, NGOs, and government tenders to support cost-effective procurement.

26. Can teachers ask for product demonstrations prior to buying?

Yes. We provide video demos, product manuals, and live sessions on request for equipment like Microscopes, Clinical Lab Devices, and Mechanical Engineering Kits.

27. What safety standards do you maintain for Lab Glassware and Equipment?

All Scientific Lab Equipment and Lab Glassware are made from durable, high-quality materials that comply with ISO and BIS safety standards.

28. Do you also provide Nutrition and Health Education Models?

Yes. We provide nutrition education kits, food models, and health awareness charts widely used by schools, NGOs, and community initiatives.

29. Can I avail technical support if equipment fails after warranty?

Yes. Paid maintenance and repair services are available post-warranty for Microscopes, Cold Chain Equipment, and Engineering Trainers to ensure continued performance.

30. Why would schools prefer School Equipment India over other suppliers?

With 30+ years of experience as an Indian Lab Equipment Manufacturer, we offer a vast product range, ISO-certified quality, competitive pricing, and dependable after-sales support—making us a preferred partner for educational institutions.

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